Information on the Protection of Personal Data
Regarding the Personal Data Protection Law No. 6698 (“PDPL”) published in the Official Gazette dated 7 April 2016 and numbered 29677 in order to protect the fundamental rights and freedoms of individuals, the privacy of private life in particular, in the processing of personal data and to determine the obligations of natural and legal persons who process personal data; as Ray Sigorta A.Ş., a company registered at İstanbul Trade Registry Office with registration No. 297257 and residing at Cumhuriyet Mah. Haydar Aliyev Cad. No: 28 34457 Sarıyer /İstanbul (“Ray Sigorta”), in the capacity of Data Controller, we would like to inform you in accordance with Article 10 of the Law titled “Information Obligation of Data Controller.”
Ray Sigorta A.Ş. keeps the system infrastructure and internet contents at the most reliable level in order to protect the privacy of the personal information it receives from its customers and/or customer’s officials and/or shareholders and/or business partners.
For what purposes can your personal data be processed?
Ray Sigorta A.Ş. may collect identity information, contact information, insurance information, health information, health process information, health risk management information, claim information, and personal data and/or sensitive personal data in other categories permitted by the legislation (collectively, “personal data”) from Health Insurance Information and Supervision Center (SAGMER), the Ministry of Health, Social Security Institution (SSI), health institutions and organizations, insured candidates and insured persons. Your collected personal data may be processed for the following purposes:
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Preparation of insurance offers, provision of insurance services,
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Fulfillment of the requirements of your agreement and policy, the inclusion of spouse, children, and related persons in the policy,
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Fulfillment of legal obligations in accordance with the legislation to which Ray Sigorta A.Ş. is subject,
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Fulfillment of data storage, reporting and information obligations stipulated by the Undersecretariat of Treasury and other authorities,
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Execution of reinsurance processes,
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Making recourse requests to insurance companies and third parties and following up on these requests,
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Execution of communication activities,
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Detection of false damage notifications,
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Sharing some data regarding the lawsuits (and/or arbitration files) and/or notices of claim with actuary companies and making damage assessments,
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Providing support from companies that provide external services,
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Providing services from insurance support service providers,
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Carrying out risk analysis and management activities,
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Payment of brokerage commissions,
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Execution and performance of brokerage agreements,
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Sending commercial electronic messages with your permission,
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Creating and tracking visitor records separately for the website and physical space,
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Performing personalization, targeting, and advertising activities on our website,
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Performing the essential functions necessary for the operation of our website, analyzing our website, and improving its performance.
To whom and for what purpose do we transfer your personal data or sensitive personal data?
For the purposes and legal reasons stated in this information text,
Your personal data or sensitive personal data may be transferred to MASAK, regulatory and supervisory public institutions and organizations such as the Republic of Turkey, the Ministry of Treasury and Finance; insurance support service providers, intermediaries, other insurance companies, SAGMER, third parties from whom services are received domestically, program partner organizations with which we cooperate, other third parties, and reinsurers due to reinsurance transactions that are complementary to insurance activities in order to carry out our insurance activities; and our principal shareholder, direct/indirect shareholders, and group companies operating in the country in order to ensure the continuity of our business activities.
Method and Legal Reason of Collection of Personal Data
Your personal data may be collected verbally, in writing, or electronically by the General Directorate, third-party agencies we cooperate with, banks, brokers through different channels such as www.raysigorta.com.tr, our mobile application, and our call center at 444 4 729.
Your personal data collected through the methods mentioned above may be processed and transferred by obtaining explicit consent pursuant to the principles stipulated in article 4/2 of the PDPL or without obtaining explicit consent in case of the existence of the situations specified in the provisions of articles 5/2 and 6/3 of PDPL, as the case may be.
What are Your Rights as the Data Subject?
Pursuant to Article 11 of Personal Data Protection Law (PDPL), you have the right:
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to learn whether your personal data are processed or not,
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if processed, to request information regarding this procedure,
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to learn the purpose of your data processing and whether such data are used for intended purposes,
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to learn the third parties in the country or abroad to whom personal data have been transferred,
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if personal data is processed incompletely or inaccurately, to request correction of the same and request for such correction to be informed to the third parties to whom the personal data is transferred,
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to request deletion or destruction of personal data pursuant to article 7 of PDPL(*),
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to request reporting of the operations carried out pursuant to sub-paragraphs (d) and (e) above to third parties to whom the personal data have been transferred,
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to object to occurrence of any result that is to his/her detriment by means of the analysis of personal data exclusively through automated systems,
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to request compensation for the damage arising from the unlawful processing of your personal data.
(*) We have legal liabilities to keep the documents related to the transactions carried out with you. If you prefer your personal data to be deleted or destructed, we will only be able to fulfill your request at the end of the period determined within the scope of legal liabilities.
If you need more information about your personal data, you can reach our Customer Services by calling 444 4 729 or using the contact form at www.raysigorta.com.tr.
Ray Sigorta A.Ş will finalize the claims in your applications as soon as possible, free of charge, but in any case, within a maximum of thirty days, depending on the nature of the claims. However, if the procedure requires any cost, Ray Sigorta A.Ş. will collect the fee specified in the tariff determined by Personal Data Protection Board.
